Frequently Asked Questions

1.   I have an existing database, will you help me convert my data?
DonorSnap will provide conversion assistance to nonprofits who wish to electronically convert as much of their existing system as possible. If your existing Database is a simple structure using Access or another readily readable database format, we will convert the data for a fixed price of $150. If the structure is complex or in a unique format, we'll review the data and provide you with a fixed price quote to convert the data. Note, our conversion services are priced based upon the amount of time we'll need to spend as opposed to the amount of data. Therefore the actual size of your database will not effect your price quote. Generally, the larger databases are simpler in coding structure and easier to convert.
2.   Is there help available for designing how I want to capture my data?
DonorSnap will recommend a Non-Profit Consultant in your area to assist you with determining your data collection needs. If we do not have a local consultant that is versed in DonorSnap available to recommend, we will provide you with a list of consultants that will assist you via conference calls.
3.   What if I forget my password?
If you forget your password you can ask your System Administrator to assign you a new one. If you are the System Administrator you'll need to email DonorSnap Technical Support and a new password will be emailed to your registered account.
4.   How do I get technical assistance?
If you have been unable to solve your issue by reviewing the on-line help tools, you can send an email to DonorSnap by selecting the Site Feed Back/Report Problems Link on the Home Page menu.
5.   What happens if my computer crashes or I lose power while working on the system?
That is the beauty of Hosted Software. The database will not be damaged and the only information you may lose are any changes you had made on the screen that you were on at the time you lost power
6.   Is DonorSnap sufficiently funded to guarantee the safety and continuity of my data?
DonorSnap itself has no debt and is funded by several entrepreneuers who have built and sold or taken businesses public along with Nashotah Management, LLC. We provide low cost software since we believe that in the long run we can develop a large market share and provide a needed service to small to medium-sized nonprofits.
7.   Is Hosted Software a viable business solution?
Major corporations have recognized the cost/benefit of developing and using Hosted Solutions. Google Aps, Quick Books and Mint are a few of the major Hosted applications being used by thousands of individuals and businesses
8.   How does the cost of a Hosted application compare to owning my own software?
Each organization will need to make its own evaluation comparing a Hosted application with a purchased application. However, when doing the analysis make sure you estimate into the cost of ownership, annual maintenance fees, harware costs, back up time and cost, data base administration and lack of portability of the application. Almost any non-profit that doesn't have a dedicated IT staff, an in house network and a full-time Fund Development Department will save money by using DonorSnap
9.   How can I see a Demo of the Software?
Contact DonorSnap and we'll arrange a Web Demo of the software for at a time that is convenient. Once we agree on a time, we'll email you a link to an On-Line meeting site. At the pre-arranged time you would go to that web address and you will be able to view a live demonstration of the software with live discussion over a conference call line. You can have up to 10 other people from your organization view the demonstration, ask question and even try the software. This allows you to have others such as advisors, consultants or Board Members all sit in on the same demonstration from the comfort and convenience of their computers. No one needs to waste time driving to a centralized meeting site. There is no cost for the demonstration.



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